Security
How Plotr Pro's handles your clients' data, who can see what, and how to report a security problem.
We don't hold your clients' data
The app lives on your phone. Your client list, your visits and your notes stay there. There is no Plotr Pro's account and no Plotr Pro's server they get sent to. What you don't send out, we can't see.
If you also have the planning service, it runs in your own n8n account, in your name. Your client list stays in your own Google Sheet. Ruben, who builds it, tests only with made-up data.
What the planning service can see
During setup and maintenance, Ruben gets temporary access to your n8n. Like this:
- You invite him yourself, for an agreed period.
- You make the connections to Google, your mail or your accounting yourself, during setup. We never ask for your password or key.
- Each time we write down when, why, how long and what was changed.
- Afterwards you remove his access, and we confirm it together.
You can ask for your own access log at any time.
Where your data does pass through
- Driving times: to work out the best order, the app sends coordinates only to TomTom (in test versions, to OSRM). No names, no phone numbers.
- Typing an address: as you type, the text goes to TomTom to suggest addresses. No names.
- Turning an address into a point on the map: your phone tries first, with Apple Maps (iPhone) or Google (Android). If it lands in the wrong town, the address only goes to OpenStreetMap, and as a last resort to TomTom. Never a name, phone number or email.
- Google, email and n8n (planning service only): these are your own accounts and your own processors.
Report a problem
If something looks wrong or unsafe, email [email protected]. Dutch, English or French, your choice.
- You get an answer within 2 working days.
- Tell us what you saw and how we can see it too. No formal report needed.
- Please don't change, open or share other people's client data. Stop once you see something that isn't yours.
- We won't take legal action against anyone who reports in good faith under these rules.
- If you want to be thanked by name, say so.
Updates and security fixes
The app is updated through the App Store and Google Play. A security fix is always in the release notes, with a short note on what to do (usually: update).
The service planner is a copy of our template in your n8n. We can't push anything into it. When a new version exists, the app tells you and we agree a time to install it together.