# Support: answers to your questions about Plotr Pro's > Help with Plotr Pro's: getting started, visit order, arrival detection, navigation apps, contacts, cancelling or restoring a subscription, Android and iPhone. Self-serve, or ask the maker. Source: https://plotr-app.com/en/support/ # Where are you stuck? Search your question. Most answers are here. If not, Ruben answers himself. Status: Beta through the waitlist, release planned for summer 2027 · Google Play: follows · Known issues: none. ### Quick links Cancel the subscriptionRestore a purchase on a new phoneArrival detection doesn't workAsk for a refund ## Getting started ### What exactly is Plotr Pro's? Plotr Pro's is an app for self-employed tradespeople who drive from customer to customer every day. You enter the day's visits and the app puts them in the smartest driving order by itself, respects "customer only home after 4", gives an arrival time per visit and opens Waze, Google Maps or Apple Maps for directions. No account, no cloud: everything stays on your phone. ### Isn't this just Google Maps? Google Maps and Waze get you from A to B. Plotr Pro's decides what A, B, C, D and E are: the order of your whole day, with time windows and your home as the end point. Then it sends you to Google Maps or Waze for the route. They work together: Plotr Pro's plans, your navigation app drives. ### How do I plan my first day? 1. Open Plotr Pro's and enter your home address when the app asks (Settings › Home). 2. Tap tomorrow in "My Days". 3. Tap + and enter a client: name and address, or pick one from your contacts. 4. Repeat for every visit. The order appears by itself and adapts to every change. 5. Tomorrow morning: tap "Go" on the first visit. ### Does Plotr Pro's work without internet? You need a connection to look up an address and calculate driving times. Your saved clients and today's list stay on your phone and can be viewed without a connection. Your navigation app needs its own connection or offline maps. ## Visits and order ### The order isn't right for me. Can I change it myself? Yes. Press and hold a visit and drag it where you want. Plotr Pro's remembers your choice for that day. To go back to the calculated order, tap "Reverse order" or remove and re-add the visit. Tip: if a customer is only available at a certain hour, enter a time window on the visit instead of dragging. The rest of the day stays optimal. ### A customer is only home after 4. How do I enter that? Open the visit › "Time preference" › "Customer is available after" and pick the hour. You can also set "Customer needs you before", for example 12:00 for a bakery. The order respects it and the arrival times shift. ### How does Plotr Pro's know how long I stay at a customer? In Settings you set a usual job duration (shortest and longest). Per visit you can override it under "Time on site". Arrival times are calculated from that. Once the day is under way, Plotr Pro's uses your real departure time from the previous customer. ### I don't leave from home but from my warehouse. Is that possible? Yes. Settings › "Other places you start from" › "Add a place". Then on the day screen choose under "Leave from" between Home, Where I am, or your warehouse. Once a visit today is done, Plotr Pro's automatically starts from where you are now. ### Can a customer come back onto the list automatically every month? Yes. Open the visit › "Schedule again" › choose every month, every 3 months, every year or a custom rhythm. A week before the customer is due, they appear under "Time to go back" at the top of My Days, with the "Plan" button. ## Arrival detection ### What is "Arrival detection" and what does it do with my location? If you switch it on for a day, your phone asks for location permission "always". With that, your phone notices when you leave a customer's address, even with the app closed, and Plotr Pro's asks: "Done?". Your location is not stored and never sent to us; everything happens on your phone. Switched off, the app works normally and you mark visits done yourself. ### Arrival detection doesn't ask anything when I drive off. What now? Check in this order: 1. Location is set to "Always" (iPhone: Settings › Privacy & Security › Location Services › Plotr Pro's; Android: Settings › Apps › Plotr Pro's › Permissions › Location › "Allow all the time"). 2. Notifications are allowed for Plotr Pro's. 3. You stayed at least the set minimum time at the customer (5 minutes by default, adjustable in Settings). 4. Android: turn off battery optimisation for Plotr Pro's (Settings › Apps › Plotr Pro's › Battery › Unrestricted). 5. The "how close counts as arrived" distance is at least 150 m if you work in the countryside. If it still doesn't work, send us a message from Settings › Contact support; your phone model and OS version go with it, and the app shows you what leaves. ### Can Plotr Pro's mark a visit done automatically without asking? Yes. Settings › "Mark visits as done automatically" › turn off "Ask me first". Plotr Pro's then marks the visit done itself as soon as you leave after the minimum time. Handy if you often swipe the notification away; less so if you sometimes only drop off materials. ## Navigation apps ### Which navigation app does Plotr Pro's open? The one you choose: Settings › "Navigation app" › Apple Maps, Google Maps or Waze. Plotr Pro's only shows the apps installed on your phone. Tap "Go" on a visit and the chosen app opens with the address. Plotr Pro's doesn't do turn-by-turn navigation itself; it leaves that to the app you already know. ### Plotr Pro's says "No navigation apps found". What now? On iPhone, Apple Maps is always in the list; if you see nothing, restart the app. On Android: install Google Maps or Waze from the Play Store and reopen Plotr Pro's. If the app is installed but not in the list, send us a message from Settings › Contact support (pick "Something doesn't work"); that is a bug we can fix quickly. ## Clients and contacts ### How do I add a client from my contacts? Tap + › "Contacts" and pick one contact. That needs no permission for your whole address book: your phone shows the picker and Plotr Pro's only gets that one contact. If you want Plotr Pro's to search your whole address book and keep addresses in sync both ways, switch on "Use my contacts" in Settings. That does ask for the contacts permission. ### Does Plotr Pro's change addresses in my contacts without me knowing? No, never. If a linked contact gets a different address, Plotr Pro's asks you each time whether it may take it over, in the app or in your contacts. If you say no, nothing changes. ## Subscription and billing ### What does Plotr Pro's cost? €29 a month, €290 a year (two months less than paying monthly), or €499 once for a lifetime licence. On iPhone, monthly and yearly start with a free trial; the App Store shows how long. Prices include VAT and may differ slightly by country; the exact price is shown in the app before you confirm. ### How does the free trial work? If the store offers a free trial, you'll see how long it lasts through Apple or Google before you pay. Cancel at least 24 hours before the end and you pay nothing. Don't cancel and the subscription starts automatically at the price shown. If you buy a lifetime licence during the trial, the remaining trial is forfeited. ### How do I cancel my subscription? Not in Plotr Pro's itself, but with Apple or Google. That's how every app works. iPhone: Settings › your name › Subscriptions › Plotr Pro's › Cancel Subscription. Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Plotr Pro's › Cancel. Deleting the app does not cancel the subscription. After cancelling, the app keeps working until the end of the paid period. ### Can I get a refund? Payments go through Apple or Google, so refunds do too. iPhone: in the app, tap Settings › Contact support › "Ask Apple for a refund"; that opens Apple's refund sheet. Or go to [reportaproblem.apple.com](https://reportaproblem.apple.com), sign in and pick the purchase. Android: [request a Google Play refund](https://support.google.com/googleplay/answer/2479637), or send us a message. We can't refund store purchases ourselves, but if something doesn't work, we help you back up the request. ### What does "lifetime" mean exactly? One payment of €499 and you use Plotr Pro's for as long as the app exists on the App Store or Google Play, on your current phone and the next, with no renewal. "Lifetime" refers to the life of the app on that store. The licence is tied to your Apple or Google account; a licence bought on iPhone doesn't apply on Android and vice versa; that is how the stores work. The price is €499 for the first 90 days after release, €799 up to a year after release, and €939 after that. Bring 2 colleagues who confirm their sign-up and you buy at €499 for 120 days after release instead of 90. ### Can I get an invoice for my bookkeeping? Apple and Google send a receipt after every payment to the email address of your store account; that is the proof of purchase for your accountant. iPhone: Settings › your name › Media & Purchases › Purchase History. Android: Google Play › your profile › Payments & subscriptions › Budget & history. We can't issue a separate invoice, because Apple and Google are the seller and remit the VAT. ## iPhone, Android and new phone ### New phone. How do I get my subscription back? Sign in with the same Apple or Google account as at purchase, install Plotr Pro's and tap "Restore purchases" (on the paywall or in Settings). Your clients and visits live only on your old phone; if you migrate the old device with Apple's or Google's backup before wiping it, they come along. ### When can I use Plotr Pro's? Join the waitlist and tick "I want to test the beta". We invite testers from the list every week; every friend who signs up moves you up. The app itself is planned for summer 2027, iPhone first, Android to follow. ### Where is my data, and how do I back it up? Only on your phone, in the app. There is no account and no cloud of ours. Your phone's backup (iCloud or Google) includes the data in Plotr Pro's, as with any app. Delete the app and your clients and visits are gone. ### There are two of us. Can we share one list? Not yet. Plotr Pro's is built for one person with one phone and shares nothing through a cloud. Working as a team or with a planner is on the list for later. To use it with two people now: each their own phone, each their own visits. ## Privacy and data ### What data ends up with you? No clients, addresses, visits, location or contacts. They never leave your phone. What is processed: your purchase through Apple or Google, and an anonymous app ID at RevenueCat so your purchase can be recognised and restored. And one thing you send yourself: a support request from Settings › Contact support, with your message, your email address, the app version and device type; the app shows it first, and it leaves only when you tap Send. Addresses are sent by your phone to Apple Maps or Google to place them on the map. It's all in the [privacy policy](https://plotr-app.com/en/privacy/). ### How do I delete all my data? Delete the app; that removes the local database. If you also want the anonymous purchase record at RevenueCat erased, send a message from Settings › Contact support with "Something else" as the topic and "delete my data" as the subject; your subscription code goes with it and we erase it within 30 days. Your subscription is cancelled separately with Apple or Google (see "How do I cancel my subscription?"). No result. Ask your question below. ## Still stuck? Ask your question below, or in the app under Settings › Contact support. Both land with Ruben, usually with a reply within one working day. Thanks. Your message is in Ruben's inbox. He usually replies within one working day. That didn't work. Try again or email us directly. ### Contact from the app The same form sits in the app under Settings › Contact support. You pick what it's about, write your question and tap Send. That is the one time anything goes from your phone to us, and it happens only on that tap. What goes with it: your first name, email address, subject and message, your phone language, the Plotr Pro's version, your phone system and version, and your subscription code with no name attached. For a payment question your purchase details go too (store, plan, dates); for a technical question your phone model and what you did just before. The app shows all of it before you tap Send. Your clients, addresses, visits and location stay where they are: on your phone. No account, no login, no cloud, not for this either. ### Refunds Payments go through Apple or Google, so they decide on refunds. On iPhone, the "Ask Apple for a refund" button under Settings › Contact support opens Apple's refund sheet; you fill it in there. On Android, open your Play subscriptions, or send us a message with "Money back" as the topic and Ruben sorts it out.